01Can I send my own jacket or blazer for customization?
Yes! You're welcome to provide your own item for customization. This allows us to design a piece that's truly personal to you.
Please ship your item to:
321 Walnut St, Suite 102
Gadsden, AL 35901
02Do you offer rush orders?
At this time, we do not offer rush or expedited production for custom orders. All custom pieces follow the same production timeline to ensure quality.
However, select One & Done (ready-made) items may be available for faster processing and shipping.
03Are your items made to order?
Yes. Many Faith & Lux items are made to order or produced in limited runs to maintain quality, exclusivity and craftsmanship.
04How do I know what size to order?
Please refer to the size guide listed on each product page.
For sizing questions, email support@faithandlux.com before purchasing.
05Do you offer wholesale or bulk orders?
Yes. Please email support@faithandlux.com with your inquiry details.
06How long does it take to receive my order?
Please allow up to 4 weeks for processing and production before your order ships. Once shipped, delivery typically takes 3–7 business days.
07How will I know when my order ships?
We work quickly to ship your order as soon as possible. Once your order has shipped, you'll receive a shipping confirmation email with tracking information. Delivery times vary depending on your location.
08Do you ship internationally?
International shipping may be available at checkout. Customs duties and taxes (if applicable) are the responsibility of the customer.
09What is your return policy?
Eligible items may be returned within 14 days of delivery, provided they are unworn, unwashed and in original condition with tags attached.
10Are custom items returnable?
No. All custom or made-to-order items are final sale.