Welcome to Faith & Lux. By placing an order on our website, you agree to the following terms and policies.

Custom Orders

Most of our products (jackets, hats, and beanies) are made to order and customized based on your selected theme and design preferences.
Because each piece is handcrafted and personalized, all custom orders are final once submitted.

Ties are one-of-a-kind, pre-designed items and are sold as shown.

Design Disclaimer

Uploaded images and inspiration photos are used as a guide only.
Exact replication of designs is not guaranteed due to:

  • Material availability

  • Handcrafted process

  • Unique design placement

Each item is created as a one-of-a-kind piece.

Production Timeline

  • Custom jackets, hats, and beanies require a 4-week turnaround from order confirmation.

  • Ties are pre-designed and sold as-is.

Delays may occur due to high order volume or material availability. Customers will be notified if this happens.

Returns & Exchanges

Because most items are custom-made:

  • All sales are final

  • No returns or exchanges on custom items

  • Ties (one-of-a-kind designs) are also final sale

Please review your order carefully before submitting.

Cancellations

Orders cannot be canceled once production has started.
If you need to update your order details, please contact us immediately after placing your order.

Colors & Materials

Product colors may vary slightly due to lighting, screen display, and fabric availability.
Final color selection depends on available inventory and design compatibility.

Care Instructions

Care instructions vary by product and will be included with your order.
Dry clean only is recommended for most garments.

Privacy Policy

We respect your privacy and are committed to protecting your personal information.
Any information collected through our website is used only to fulfill your order and provide customer support. We do not sell or share your information with third parties.

Contact Us

If you have questions about your order or these policies, please contact us through our Contact Us page. We respond within 1–2 business days.